Privacy Policy

Effective Date: August 6, 2026

This Privacy Policy explains how PLACE STARS, INC. d/b/a Doft Dispatch (“Doft Dispatch,” “Doft,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you access or use our dispatch management platform, websites, applications, and related services, including https://dispatch.doft.com (collectively, the “Service”).

Doft Dispatch is a B2B SaaS platform for trucking carriers, dispatchers, and related transportation businesses. The Service may be used to manage dispatch operations, broker rate confirmations, driver tracking links, load documents, invoices, payments, and related business records.

Our contact information:

PLACE STARS, INC.
1887 Whitney Mesa Dr #9277
Henderson, NV 89014
Email: support@doft.com

1. Scope

This Privacy Policy applies to information we process in connection with the Service.

Where a business customer uses Doft Dispatch to manage information about its own drivers, employees, contractors, customers, brokers, shippers, consignees, or other third parties, Doft Dispatch generally acts as a service provider or processor on behalf of that business customer. In those cases, the business customer is responsible for providing any required notices and obtaining any required consents from those individuals.

2. Information We Collect

We may collect the following categories of information:

Account and Login Information

This may include name, business name, email address, phone number, login credentials, password hashes, account settings, workspace membership, role permissions, and authentication data.

Business and Dispatch Data

This may include carrier profiles, dispatcher records, driver records, truck and trailer information, broker information, load details, pickup and delivery information, rate confirmations, bills of lading, proof of delivery documents, invoices, uploaded files, notes, messages, and other business records entered, uploaded, imported, or generated through the Service.

Driver and Load Tracking Information

If a driver or user opens or uses a tracking link, we may collect location data associated with that tracking session for the relevant load. Tracking is intended for dispatch and load visibility purposes and is active only as configured through the Service or tracking link. Doft Dispatch does not use driver location for advertising.

AI Document Processing Data

The Service may use artificial intelligence and machine learning tools to extract or structure information from uploaded documents, including broker rate confirmations, load documents, invoices, and related files. This processing may include document text, metadata, and extracted fields needed to provide the Service.

Usage and Technical Information

We may collect information about how users interact with the Service, including IP address, device type, browser type, operating system, pages viewed, features used, log data, diagnostics, error reports, session information, and approximate location derived from IP address.

Payment Information

Payments are processed by Stripe. We do not store full payment card numbers. We may receive limited payment-related information from Stripe, such as customer ID, subscription status, payment status, billing email, card brand, last four digits, and invoice history.

Communications

If you contact us for support, sales, onboarding, or account management, we may collect the contents of those communications and related contact information.

When you send a support request from within the Service, we automatically include technical context to help us answer it: the page you were on, the version of the application you were running, and your browser's identification string. This is shown to you in the request window before you send it.

You may attach a file to a support request — a screenshot, a document, or similar. You are responsible for what a file you send us contains. A screenshot of the Service may show information about drivers, brokers, rates, or other people who are not our users, and you should send only what is needed to explain the problem. We use attachments to answer your request and for no other purpose.

3. How We Use Information

We use information to:

• provide, operate, maintain, and improve the Service;
• create and manage accounts and workspaces;
• process dispatch operations, load data, documents, invoices, and related business records;
• perform AI-assisted document extraction and data entry automation;
• provide driver tracking and load visibility features;
• send service emails, alerts, SMS messages, and administrative notices;
• process subscriptions, payments, invoices, and billing;
• provide customer support and troubleshoot issues;
• secure the Service, prevent fraud, monitor abuse, and enforce our Terms of Service;
• analyze usage, reliability, and performance;
• comply with legal obligations, law enforcement requests, tax, accounting, and regulatory requirements;
• protect the rights, property, and safety of Doft Dispatch, our users, and others.

4. How We Disclose Information

We do not sell personal information. We do not use personal information for cross-context behavioral advertising.

We may disclose information as follows:

Service Providers and Sub-Processors

We use third-party service providers and sub-processors to operate the Service. These providers may process information only as needed to provide services to us and are subject to contractual obligations.

Our current sub-processors include:

• Amazon Web Services (AWS) — cloud hosting, storage, infrastructure, security, and related cloud services, including AWS Bedrock for AI processing;
• Resend — transactional and service email delivery;
• Stripe — payment processing, billing, and subscription management;
• Twilio — SMS and communications services;
• Sentry — error monitoring, diagnostics, and application reliability;
• HERE — maps, geocoding, routing, and location-related services.

We may update this list from time to time as our Service evolves.

Business Customers and Workspace Users

Information in a workspace may be available to the business customer that controls the workspace and to users authorized by that customer, depending on their roles and permissions.

Legal and Compliance

We may disclose information if required to do so by law, subpoena, court order, legal process, government request, or when we believe disclosure is necessary to protect our rights, users, business, safety, or the security of the Service.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be disclosed or transferred as part of that transaction.

5. Data Isolation and Security

We use administrative, technical, and organizational safeguards designed to protect information, including:

• workspace-level data separation;
• HTTPS encryption in transit;
• encryption at rest where supported by our infrastructure providers;
• role-based access controls;
• authentication controls;
• signed or time-limited links for certain file downloads;
• access logging, monitoring, and error diagnostics;
• restricted internal access based on business need.

No system is completely secure. We cannot guarantee absolute security, but we work to protect the Service using commercially reasonable safeguards.

6. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and support legitimate business operations.

If a customer deletes an account or workspace, we will delete or anonymize associated data within a reasonable period, unless retention is required or permitted for legal, tax, accounting, fraud prevention, backup, security, or dispute-resolution purposes.

If you create an account and never complete payment for it, we keep it for 14 days so you can come back and finish. After that the account is marked deleted, and it is then permanently deleted under the same rules as any other deleted account. Nothing is charged for an account that was never paid for.

Support requests

Files attached to a support request, and the original copies of any emails exchanged within one, are kept for 12 months and then deleted. The text of the conversation is kept indefinitely.

Support requests belong to the person who sent them rather than to an account, and this is a deliberate exception to the paragraph above. A request survives that person being removed from an account, and it survives the account itself being deleted — a request may well be about exactly those events, and losing it with the account would leave nobody able to answer it. When an account is deleted, the link between it and any request is removed; the request stays with its author. You can ask us to delete a request you sent, including anything you attached to it.

Email you forward to us

If you connect a mailbox by forwarding, everything you forward reaches us. We keep only the messages that carry a document — a rate confirmation, a bill of lading, an invoice, and so on. Everything else, ordinary correspondence included, is discarded on arrival: we do not store its body, its subject or its sender.

A message whose document we could not turn into a load is kept for 7 days so you can see what happened to it, and is then deleted together with its files.

We keep an activity log recording actions taken in an account — who created or changed a load, changed a status, signed in, or removed a record — for as long as the account exists. It is deleted together with the account.

Backups and logs may persist for a limited period before being deleted or overwritten according to our normal retention practices.

7. Cookies and Similar Technologies

We use cookies and similar technologies that are necessary to operate the Service, including for authentication, session management, language preferences, security, and user settings.

We do not currently use advertising cookies or third-party behavioral advertising cookies in the Service.

8. AI Processing

Doft Dispatch may use AI services, including AWS Bedrock, to extract, classify, summarize, or structure information from documents and business records submitted through the Service.

AI outputs may be incomplete, inaccurate, or require human review. Users are responsible for reviewing extracted data before relying on it for dispatch, billing, compliance, or operational decisions.

We do not use customer business data to train public AI models. Where AI services are provided by third-party sub-processors, those services process data to provide the requested Service functionality.

9. Driver Location and Tracking

Driver location features are intended to support load tracking, dispatch visibility, delivery coordination, and operational recordkeeping.

Business customers are responsible for ensuring that drivers and other tracked individuals receive appropriate notice and, where required, provide consent before location tracking is used.

Doft Dispatch does not sell driver location data and does not use driver location data for advertising.

10. International Transfers

Doft Dispatch is operated from the United States. Our primary hosting infrastructure is located in the United States, including AWS US regions.

If you access the Service from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate. These jurisdictions may have data protection laws different from those in your country.

Where required, we use appropriate safeguards for international data transfers.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• access personal information we hold about you;
• request correction of inaccurate information;
• request deletion of information;
• request a copy or export of information;
• object to or restrict certain processing;
• opt out of certain processing, where applicable;
• appeal a denied privacy request, where applicable.

Doft Dispatch provides account data export and account deletion features in Settings where available.

You may also submit a request by contacting us at support@doft.com. We may need to verify your identity and authority before fulfilling a request.

If your information is controlled by one of our business customers, we may refer your request to that customer or process the request according to that customer’s instructions.

12. California and US State Privacy Rights

Residents of California and certain other US states may have additional rights under applicable privacy laws.

For California residents, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), may provide rights to know/access, delete, correct, obtain a copy of personal information, opt out of sale or sharing, limit the use of sensitive personal information, and be free from discrimination for exercising privacy rights.

Doft Dispatch does not sell personal information and does not share personal information for cross-context behavioral advertising.

We may collect the following categories of personal information as defined by California law:

• identifiers, such as name, email address, phone number, account ID, business contact information, IP address, and device identifiers;
• commercial information, such as subscription status, invoice records, payment status, and business transaction records;
• internet or electronic network activity information, such as usage logs, access logs, device information, and interaction with the Service;
• geolocation information, such as driver or load tracking location when tracking is active;
• professional or employment-related information, such as carrier, dispatcher, driver, or business role information entered into the Service;
• sensitive personal information, where applicable, such as account login credentials and precise geolocation used for active load tracking.

We use these categories for the purposes described in this Privacy Policy, including providing the Service, security, support, billing, legal compliance, and business operations.

We disclose these categories to service providers and sub-processors as described above. We do not knowingly sell or share personal information of individuals under 16 years of age.

To exercise applicable US state privacy rights, contact us at support@doft.com.

13. Email and SMS Communications

We may send administrative, transactional, billing, security, and service-related messages by email or SMS.

Where required, marketing emails will include an unsubscribe mechanism. SMS messages may include opt-out instructions such as replying STOP. Some service messages are necessary to operate your account and may not be fully opt-out unless you stop using the Service.

14. Children

The Service is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children under 16.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by email, in-app notice, or by updating the effective date above.

Your continued use of the Service after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.

16. Contact Us

For privacy questions or requests, contact:

PLACE STARS, INC. d/b/a Doft Dispatch
1887 Whitney Mesa Dr #9277
Henderson, NV 89014
Email: support@doft.com